Shipping policy
SHIPPING POLICY
Last updated: August 28, 2026
Order Processing
Orders are processed within 1–3 business days of payment confirmation, excluding weekends and public holidays. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.
Please ensure that your shipping address is correct at the time of placing your order. Enti Beauty is not responsible for delays or failed deliveries resulting from incorrect address information provided by the customer.
Shipping Rates
- Standard Shipping: 20 AED
- Free Shipping on orders of 200 AED or more
Shipping rates are calculated at checkout and displayed before payment is completed.
Estimated Delivery
Once dispatched, orders are typically delivered within 7–14 business days. Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location and the shipping carrier.
Delays
While we make every effort to ensure timely delivery, Enti Beauty is not responsible for delays caused by the shipping carrier, customs procedures, or circumstances outside our reasonable control, including but not limited to adverse weather conditions, public holidays, or other unforeseen events. If your order is significantly delayed, please contact us at info@enti-beauty.com and we will do our best to assist you.
Damaged or Lost Orders
We take care to ensure all orders are securely packaged before dispatch. Despite this, damage or loss may occasionally occur during transit.
If your order arrives damaged or appears to be lost, please contact us at info@enti-beauty.com within 7 days of the expected delivery date and include:
- Your order number
- A description of the issue
- Photographs of any damage (where applicable)
We will review your case and work with you to find an appropriate resolution in accordance with our Refund Policy (https://www.enti-beauty.com/policies/refund-policy).
Incorrect Address
If you have entered an incorrect shipping address, please contact us immediately at info@enti-beauty.com. We will do our best to update your address before the order is dispatched. Once an order has been dispatched, we are unable to redirect it and are not responsible for non-delivery due to an incorrect address provided at checkout.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at info@enti-beauty.com. Cancellations may be accommodated if the order has not yet been processed or dispatched. Once an order has been dispatched, it can no longer be cancelled and will be subject to our Refund Policy (https://www.enti-beauty.com/policies/refund-policy).
International Shipping
We ship to select international destinations. Availability and shipping rates for international orders will be displayed at checkout. International orders may be subject to additional processing time and extended delivery periods depending on the destination country, customs procedures, and the shipping carrier.
Customs and Duties
For international orders, customs duties, import taxes, and other applicable fees are the responsibility of the customer and are not included in the product price or shipping rate. Enti Beauty has no control over customs procedures and is not responsible for any delays caused by customs processing. We recommend checking your local regulations before placing an international order.
Contact
For any questions or concerns regarding your order or this Shipping Policy, please contact us at info@enti-beauty.com. We aim to respond to all enquiries within 2 business days.